Chick n Chop

Last updated: [2026]

By accessing or placing an order on chicknchop.co.za, you agree to be bound by the Terms & Conditions outlined below. Please read them carefully before using our website or services.

1. About Us

Chick n Chop operates as an online food and retail service.

Physical Address: 16 Gerry Ferry Crescent, Goodwood, Cape Town, 7475, South Africa 📍

Contact Details: 📧 Email: online@chickchop.co.za 📞 Tel: +27 70 786 1600

2. Use of the Website

By using this website, you confirm that:

    • You are at least 18 years old or have consent from a legal guardian.

    • All information you provide is accurate, current, and complete.

    • You will not use the website for unlawful or fraudulent purposes.

We reserve the right to refuse service, suspend accounts, or cancel orders if misuse is detected.

3. Products & Availability

    • All products displayed are subject to availability.

    • Images are for illustrative purposes and actual products may vary slightly.

    • We reserve the right to modify, discontinue, or limit quantities of any product without prior notice.

4. Pricing & Payments

    • All prices are displayed in South African Rand (ZAR).

    • Prices include VAT unless stated otherwise.

    • We reserve the right to change pricing at any time without notice.

Orders will only be processed once full payment has been received and confirmed.

5. Delivery Policy 🚚

Delivery Area

We currently offer delivery within a 10km radius of our store.

Delivery Fees

Delivery fees are calculated at checkout based on distance from our store:

    • Orders under R500: R50 delivery fee

    • Orders over R500: Free delivery

Delivery Notes

    • Delivery times provided are estimates and not guaranteed.

    • Delays may occur due to traffic, weather, or high order volumes.

    • It is the customer’s responsibility to ensure someone is available to receive the order.

6. Order Accuracy & Responsibility

Customers are responsible for:

    • Ensuring delivery address and contact details are correct.

    • Reviewing orders before checkout.

Chick n Chop will not be held responsible for delays or losses due to incorrect customer information.

7. Refunds, Returns & Cancellations

Due to the nature of food and perishable items:

    • No refunds or returns are accepted once an order has been prepared or dispatched.

    • Refunds may be considered only in cases of:
        • Incorrect items delivered
        • Items damaged upon delivery

Any issues must be reported within 24 hours of delivery with proof (photos where applicable).

8. Food Safety & Liability

    • All food products are prepared and handled according to applicable hygiene and safety standards.

    • Customers with allergies or dietary restrictions must review product descriptions carefully.

Chick n Chop shall not be held liable for adverse reactions caused by undisclosed allergies or misuse of products.

9. Limitation of Liability

To the fullest extent permitted by law:

    • Chick n Chop shall not be liable for indirect, incidental, or consequential damages.

    • Our total liability shall not exceed the value of the order placed.

10. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Chick n Chop and may not be reproduced or used without written permission.

11. Privacy & Data Protection

We respect your privacy and handle personal information in accordance with applicable data protection laws. Customer information is used solely for order processing, communication, and service improvement.

12. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.

13. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to South African jurisdiction.